Service Communications Program

Service Communications Program

The GM DDS Service Communications program is designed to elevate your online service experience through certified partnerships that provide a suite of innovative digital tools—including digital inspections, online scheduling, texting, video walk‑arounds, and online payments.

By giving customers, a clear view of what’s happening with their vehicle—and the reasons behind recommended services—these tools help build trust, enhance convenience, and create a more transparent, collaborative service experience.

Should you have additional questions about the process or Dealer Digital Solution feel free to contact the GMDC Support Team: 800-655-2594 or info@gmdealerdigital.ca

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AutoSync

AutoSync delivers a connected suite of automotive software solutions that unify digital advertising, online conversion, and in-store operations to drive stronger performance across the dealership. By improving process efficiency and sales effectiveness, AutoSync helps dealers operate more profitably.

As the exclusive provider of Xtime in Canada, AutoSync brings market-leading service technology to franchise dealers nationwide. Xtime helps dealers and OEMs address customer expectations around value, convenience, and trust in Fixed Ops. Xtime transforms the service experience—boosting retention, workflow efficiency, customer satisfaction, and fixed ops revenue.

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Kimoby

Over 90 GM dealerships across Canada trust Kimoby to run their service lanes. Our all-in-one platform brings together two-way texting, video-to-customer, digital estimates, multipoint inspections, mobile and in-person payments, loaner management, and marketing campaigns—all integrated with your DMS. No more juggling disconnected tools. The result: faster approvals, higher CSI scores, and the kind of customer experience that drives loyalty and repeat business.

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TradePending

Our mission at TradePending is “simple automotive”, bridging the gap between the information dealers have with the information consumers want. TradePending launched its revolutionary, easy-to-use, trade-in tool in 2014 and since then has grown to encompass a platform of products.

Today we excel at converting website traffic into leads through trade-ins, guaranteed single price offers, and payment estimates, making it easier to sell cars through personalized video communication and detailed vehicle reports, and turning websites into marketing machines for service offerings. We’re trusted by over 5,000 dealerships because we’re “Automotive’s #1 Software from Revenue to Retention”.

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